Customer Service

Please beware of scammers and unofficial resellers. No exceptions will be made at the entrance when a ticket is declined.

FLASHBACK
ONLINE TICKETS
Do you have any questions about ordering or paying tickets? Please visit the helpdesk of Paylogic via https://customerservice.paylogic.com.

TICKETMASTER, PLEASE HELP ME!
Do you have any questions about ordering, paying or personalizing tickets? Please visit the Ticketmaster Customer Experience Center, submit an application or contact Ticketmaster by telephone: +32 (0)3 400 00 34 (every weekday from 13:00h - 17:30h).

Tickets will be sent out from the 1st of May 2024.


In case the event can’t take place on the foreseen date of 4 May of 2024, purchased tickets will be automatically transferred to a later date which will be determined based on the availability of the venue.

I WOULD LIKE TO SELL MY TICKET! WHO-WHAT-WHERE?
First of all, purchased tickets are non-refundable.

Prevent fraud and buy or sell your ticket only via www.ticketswap.com.

This way the prices remain fair for everyone and the buyer also plays it safe. Ticketswap provides a new barcode for every buyer.

PERSONALIZATION

Don't worry, personalization is not necessary. Luckily, the name on the ticket isn’t important. When you’re at Flashback, the only thing that gets verified is the barcode.

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